• support@example.com
  • +98 012345 6789
StateCE: Online Continuing Education
  • Home
  • Profession
    • Insurance
    • HVAC
  • Blog
  • About Us
    • FAQs
    • Strategic Partners
    • Testimonials
    • News
    • Opportunity
  • Contact Us
  • Login
  • |
  • Help
    • Login
    • Help

Why Maintaining Professionalism Is Essential for Tow Operators

StateCE: Online Continuing Education > Continuing Education Blog | StateCE > Continuing Education > Why Maintaining Professionalism Is Essential for Tow Operators
  • statece09
  • Continuing Education, Profession, Tow Operator

If you’ve been a tow truck operator for a considerable length of time, you already know you often encounter people in the midst of some their worst experiences.

While failed batteries, keys locked in cars, and flat tires are three of the leading reasons stranded motorists have to call for roadside assistance, many other stressful situations can lead drivers to contact you for help. Even though some drivers are emotional long before you even arrive on the scene to lend a hand, it’s critical for tow operators to remain professional at all times. This includes the moment tow operators accept a call or text for help all the way through the time they bid their clients farewell.

By maintaining your professionalism, you’ll put your clients at ease and make what may be a bad situation much easier for them to handle.

How to Remain Professional

It goes without saying that there are certain things tow operators should never do if they want to establish and maintain a professional image. You should never use fraud or deceit when you offer or execute your services, for instance. You should also avoid providing your services in a manner that puts others at risk.

While there are many more behaviors and activities tow operators should avoid, there are also a number of things they should do to remain professional. These things include:

  • Be Courteous and Empathetic: Depending on your employment contract, you may have to be on call overnight or during holidays. Even when you get a call for help at an inconvenient time, it’s critical to be courteous and empathetic when you respond to a plea for help.

Let callers know you understand their situation and that you’re glad no one was injured. Assure them that you’re on the way to their current location and advise them to wait for your arrival in a safe place away from the roadway. Let them know what your truck looks like, give them the name of your company as well as your name, and provide a brief physical description of yourself and the clothes you’re wearing.

  • Communicate: If your truck is equipped with voice controls and Bluetooth connectivity, call the stranded motorists you’re going to help a few minutes before you arrive at their location. This will prevent you from startling them, and it can help put them at ease by letting them know you’re close by.
  • Be Helpful: In many instances, drivers break down in locations they’re unfamiliar with. In case you have to rescue a driver who’s from out of town, make sure you have a network of trustworthy repair and body shops you can refer them to. If you’re helping someone when the shops in your network are closed, be prepared to offer a sound, reliable recommendation about where the motorist should have their vehicle towed.
  • Keep Your Truck Clean: Even though stranded drivers generally need to make arrangements for their own transportation, you should keep your truck clean at all times. This will give the impression that you are a true professional who takes your job seriously.
  • Make Sure Your Clients Are Safe: Before you pull away from drivers with their automobile in tow, you should verify they are able to wait in a safe, secure location until alternate transportation arrives.

If you’re unsure about a location’s safety, offer to call the authorities for your client and offer to wait with them until law enforcement arrives. This will demonstrate that you value more than just their business — you value them as people, too.

  • Take a Rules and Safety Course: Taking a rules and safety course can help you maintain your professionalism in even the most challenging situations.

Contact StateCE to learn about our online course today.


Post navigation

Previous Post
Next Post

If you have any questions, feel free to Contact Us by clicking here.

Professions
  • > Cosmetology
  • > Electrician
  • > Insurance
  • > HVAC
  • > Mortgage
  • > Private Security
  • > Radiology
  • > Tow Operator

Recent Posts

  • Navigating Continuing Education Challenges | StateCE.com
  • How Many Continuing Education Hours Are Needed for Cosmetology?
  • The Benefits of Becoming an Electrician
  • Insurance Agent’s Guide to Continued Education
  • Types of Electricians | StateCE

Recent Comments

No comments to show.

Archives

  • February 2022
  • January 2019
  • December 2018
  • July 2018
  • March 2018
  • February 2018
  • December 2017
  • November 2017
  • September 2017
  • July 2017
  • June 2017
  • April 2017
  • February 2017
  • January 2017
  • November 2016
  • October 2016
  • July 2016
  • June 2016
  • May 2016
  • February 2016
  • January 2016
  • November 2015
  • October 2015
  • August 2015
  • June 2015
  • May 2015
  • March 2015
  • February 2015
  • December 2014
  • March 2014
  • January 2014
  • October 2013
  • August 2013
  • July 2013
  • May 2013
  • February 2013
  • January 1970

Categories

  • Continuing Education
  • Cosmetology
  • Education
  • Electrician
  • Home Inspection
  • HVAC
  • Insurance
  • Profession
  • Tow Operator
  • Uncategorized

Recent Posts

  • Navigating Continuing Education Challenges | StateCE.com
  • How Many Continuing Education Hours Are Needed for Cosmetology?
  • The Benefits of Becoming an Electrician

Categories

  • Continuing Education
  • Cosmetology
  • Education
  • Electrician
  • Home Inspection
  • HVAC
  • Insurance
  • Profession
  • Tow Operator
  • Uncategorized

Archives

  • February 2022
  • January 2019
  • December 2018
  • July 2018
  • March 2018
  • February 2018
  • December 2017
  • November 2017
  • September 2017
  • July 2017
  • June 2017
  • April 2017
  • February 2017
  • January 2017
  • November 2016
  • October 2016
  • July 2016
  • June 2016
  • May 2016
  • February 2016
  • January 2016
  • November 2015
  • October 2015
  • August 2015
  • June 2015
  • May 2015
  • March 2015
  • February 2015
  • December 2014
  • March 2014
  • January 2014
  • October 2013
  • August 2013
  • July 2013
  • May 2013
  • February 2013
  • January 1970

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org
logo

We are providing high-quality online courses for about ten years. Our all instructors expert and highly experienced. We provide all kinds of course materials to our students.

Professions
  • Cosmetology
  • Electrician
  • Insurance
  • HVAC
  • Mortgage
  • Private Security
  • Radiology
  • Tow Operator

Contact Us

  • 499 Ernston Rd. Suite A7
    Parlin, NJ, 08859

  • education@statece.com

  • (718) 608-6000

© StateCE 2022. All Rights Reserved