• support@example.com
  • +98 012345 6789
StateCE: Online Continuing Education
  • Home
  • Profession
    • Insurance
  • Blog
  • About Us
    • FAQs
    • Strategic Partners
    • Testimonials
    • News
    • Opportunity
  • Contact Us
  • Login
  • |
  • Help
    • Login
    • Help

Educating the Customer: How to Maintain Your HVAC Unit

StateCE: Online Continuing Education > Continuing Education Blog | StateCE > HVAC > Educating the Customer: How to Maintain Your HVAC Unit
  • statece09
  • HVAC

Even if you’re currently a highly-skilled HVAC technician, there was a time you weren’t. You didn’t just wake up one day and know everything you now know about HVAC systems, after all. You went through training, studied hard, and acquired hands-on experience to accumulate all of the knowledge and skills you have.

Just like you may have known very little about HVAC systems before you embarked on a career in the heating and cooling industry, many of your clients and prospects probably don’t know much about their HVAC system. That’s why your clients rely on you to keep their systems running properly.

While you can obviously do many things to keep your clients’ systems working, one of the most effective things you can do is educate your clients about maintaining their HVAC system. Maintaining an HVAC system involves more than just calling you every so often and having you perform an inspection. Maintaining a system requires you and your clients to work as a team and you to act as the team’s consultant.

Explaining Benefits and Risks

Many homeowners don’t understand the benefits of maintaining their HVAC system and how their involvement is crucial to the health of their system. The Department of Energy estimates that heating and cooling expenses can account for more than half of a homeowner’s utility bill. You should explain that your clients can increase their energy efficiency and lower their utility costs simply by maintaining their HVAC systems.

If that doesn’t motivate your clients to participate in the maintenance of their system, you should further explain that a well-maintained HVAC system can help keep your clients healthy and safe. A neglected system can threaten a client’s health with poor air quality or mold. If an HVAC system has been ignored long enough, its electrical components may also become unsafe and increase the chance a customer will experience a fire in their home.

Making Suggestions

Even if your clients fully understand the benefits of maintaining their HVAC systems, it doesn’t mean they want to add something to their mandatory to-do list. Instead of telling your customers what they have to do, offer them suggestions about the simple tasks they can do to maintain their system on their own. Also explain how doing them will make your joint effort to keep the system working properly much easier and less expensive overall.

In your role as team consultant, suggest that your clients do the following:

  • Replace their system’s air filters monthly.
  • Clean the evaporator coil at least once every year.
  • Clean their system’s coil fins and keep them straight.
  • Clean the heat exchangers annually.
  • Inspect the system’s ductwork and piping yearly to ensure they’re sealed.
  • Keep the system’s drains clog-free.

Remember, it’s likely your clients don’t know their HVAC system as well as you do. With this in mind, take the time to show your customers how they can execute the maintenance tasks you’re recommending to them.

Giving Assurances

Once you’ve provided suggestions to your clients, remind them that you are their teammate when it comes to maintaining their HVAC system. Assure them you’ll be doing your part to keep their system working properly just like they will. Be specific about the things you’ll do to maintain their system to provide them with motivation, demonstrate that you are part of their team, and give them peace of mind.

Let them know that while you’ll handle the technical tasks, such as tightening electrical connections and testing the system’s controls, their responsibilities are just as important to maintaining the health of their system. Let them know you’re a simple phone call or text message away if they experience a problem before your next scheduled visit.

Don’t forget to mention how well your clients have done with their do-it-yourself maintenance during your next visit as well. When their efforts are recognized and appreciated, your clients will be more likely to continue acting on your suggestions, which will make your team more successful in the short- and long-terms.

Post navigation

Next Post

If you have any questions, feel free to Contact Us by clicking here.

Professions
  • > Cosmetology
  • > Electrician
  • > Insurance
  • > HVAC
  • > Mortgage
  • > Private Security
  • > Radiology
  • > Tow Operator

Recent Posts

  • Navigating Continuing Education Challenges | StateCE.com
  • How Many Continuing Education Hours Are Needed for Cosmetology?
  • The Benefits of Becoming an Electrician
  • Insurance Agent’s Guide to Continued Education
  • Types of Electricians | StateCE

Recent Comments

No comments to show.

Archives

  • February 2022
  • January 2019
  • December 2018
  • July 2018
  • March 2018
  • February 2018
  • December 2017
  • November 2017
  • September 2017
  • July 2017
  • June 2017
  • April 2017
  • February 2017
  • January 2017
  • November 2016
  • October 2016
  • July 2016
  • June 2016
  • May 2016
  • February 2016
  • January 2016
  • November 2015
  • October 2015
  • August 2015
  • June 2015
  • May 2015
  • March 2015
  • February 2015
  • December 2014
  • March 2014
  • January 2014
  • October 2013
  • August 2013
  • July 2013
  • May 2013
  • February 2013
  • January 1970

Categories

  • Continuing Education
  • Cosmetology
  • Education
  • Electrician
  • Home Inspection
  • HVAC
  • Insurance
  • Profession
  • Tow Operator
  • Uncategorized

Recent Posts

  • Navigating Continuing Education Challenges | StateCE.com
  • How Many Continuing Education Hours Are Needed for Cosmetology?
  • The Benefits of Becoming an Electrician

Categories

  • Continuing Education
  • Cosmetology
  • Education
  • Electrician
  • Home Inspection
  • HVAC
  • Insurance
  • Profession
  • Tow Operator
  • Uncategorized

Archives

  • February 2022
  • January 2019
  • December 2018
  • July 2018
  • March 2018
  • February 2018
  • December 2017
  • November 2017
  • September 2017
  • July 2017
  • June 2017
  • April 2017
  • February 2017
  • January 2017
  • November 2016
  • October 2016
  • July 2016
  • June 2016
  • May 2016
  • February 2016
  • January 2016
  • November 2015
  • October 2015
  • August 2015
  • June 2015
  • May 2015
  • March 2015
  • February 2015
  • December 2014
  • March 2014
  • January 2014
  • October 2013
  • August 2013
  • July 2013
  • May 2013
  • February 2013
  • January 1970

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org
logo

We are providing high-quality online courses for about ten years. Our all instructors expert and highly experienced. We provide all kinds of course materials to our students.

Professions
  • Cosmetology
  • Electrician
  • Insurance
  • HVAC
  • Mortgage
  • Private Security
  • Radiology
  • Tow Operator

Contact Us

  • 499 Ernston Rd
    Parlin, NJ, 08859

  • education@statece.com

  • (718) 608-6000

© StateCE 2022. All Rights Reserved